Util Menu

Copy Ticket

This allows for an individual service ticket or a range of service tickets to be copied to new tickets with new ticket numbers individually or in a range.

Import Ticket

It gives you the ability to import tickets from a CSV file.

Inactive Parts Utility

This is used with Transportation integration. If a part is marked as Inactive, reports can show tickets that might have inactive parts attached.

Inactive Job Location Utility

This is used with Transportation integration. 

Void Current Ticket

This allows a user to VOID a ticket as long as it has NOT been assigned to an invoice, has NOT had labor hours already paid in Payroll, and has NOT been accrued (for customers that accrue tickets). This was an added field coming from Transportation.